Caroline Mugo

As an HR Assistant, I streamlined recruitment and onboarding processes, processed payroll for over 70 employees, and enhanced data accuracy in HRIS. I conducted remote onboarding, supported performance management, and provided HR administrative support while ensuring compliance with labor regulations.

As an Enumerator, I collected demographic and labor market data, improved data integrity, and trained enumerators in digital data collection tools. I engaged community members to foster trust and increase participation rates in survey activities.

As a volunteer, I supported community development initiatives, engaged with local populations, and contributed to program planning and execution.

As a Branch Manager, I increased revenue by enhancing customer service and optimizing team performance. I led a team, resolved escalated issues, and ensured HR compliance with safety standards, contributing to a performance-focused culture.

In this role, I provided exceptional customer service, managed inventory, and supported sales initiatives, contributing to overall branch performance and customer satisfaction.

As a Relationship Centre Executive, I managed customer inquiries, resolved issues, and provided support to enhance customer satisfaction and loyalty.

In this position, I handled customer inquiries, managed sales transactions, and provided support to ensure a positive customer experience.

Currently pursuing Certified Human Resource Professional (CHRP) certification, focusing on enhancing knowledge and skills in human resource management practices.

Completed a Bachelor of Arts in Gender and Development, focusing on the intersection of gender issues and development practices. Engaged in various projects that addressed gender inequalities and promoted community development.

Pursued a Diploma in Adult Education and Community Development, equipping with skills to facilitate adult learning and community engagement initiatives.