HILLARY SIMIYU

I am a resourceful and highly skilled Information Communication Technology (ICT) professional with over 3 years of hands-on experience in IT support, systems administration, software installation, network troubleshooting, and database management. My passion lies in leveraging technology to streamline operations and enhance organizational efficiency. I pride myself on being a strong multitasker and problem solver, with a deep understanding of both hardware and software systems.

Throughout my career, I have successfully provided Tier 1 and 2 support, significantly reducing downtime for clients. My role as an ICT Technician at Smart Solutions Technologies allowed me to implement timely solutions for software and hardware issues while managing data backups efficiently. I have also designed websites for small businesses, helping them establish a digital presence and improve their operations.

I am committed to continuous learning and innovation, always seeking to enhance my skills and knowledge in the ever-evolving tech landscape. My experience in training clients on basic cybersecurity practices and digital marketing further showcases my dedication to empowering others through technology.