Ann Karanja
@annkaranja
I build B2B client relationships from prospecting through onboarding, support, and retention.
KenyaWhat I'm looking for
At Onfon Media, I develop B2B opportunities for Bulk SMS, Sender ID, USSD, and SMS API solutions, guiding clients from outreach and demonstrations through quotation, onboarding, and post-sale support. I translate technical products into practical business use cases, manage CRM pipelines, and coordinate with technical teams on integration and platform issues.
Previously at Copia Kenya, I handled high-volume customer interactions across calls, WhatsApp, and email, resolving delivery, payment, order, and account issues while partnering with warehouse, dispatch, and sales teams. My background also includes first-level ICT support, field sales activation, customer onboarding, reporting, and documentation.
Experience
Work history, roles, and key accomplishments
Business Developer
Onfon Media Ltd
Apr 2024 - Present (2 years 5 months)
Prospects and develops B2B opportunities for Bulk SMS, Sender ID registration, USSD and SMS API solutions. Manages client relationships throughout the sales cycle, from lead qualification to post-sale follow-up.
Education
Degrees, certifications, and relevant coursework
Kabarak University
Bachelor of Business Information Technology, Business Information Technology
2018 - 2021
Pursued a Bachelor of Business Information Technology, gaining skills in business and technology integration.
Gatanga Girls High School
Kenya Certificate of Secondary Education, General Studies
2014 - 2017
Completed secondary education, earning the Kenya Certificate of Secondary Education (KCSE).
Zalego Institute
Certificate in Computer Packages, Computer Applications
2018 -
Completed computer packages training, covering essential computer applications and skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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