Annie Uekita
@annieuekita
I improve customer support with automated chat flows, onboarding, and personalized retention-focused service.
BrazilWhat I'm looking for
At CF DOM, I deliver customer support across WhatsApp and digital channels, handling memberships, reservations, payments, onboarding, and account inquiries. I improved support operations by designing BotConversa automated chat flows and training an AI assistant to resolve common questions through keyword triggers.
I also coach CrossFit classes and work as a personal trainer, building trust-based client relationships through personalized guidance, follow-up, and high-quality service. Fluent in Portuguese with advanced English and intermediate Spanish and German, I support customers with empathy, clear communication, and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
CF DOM
Jan 2024 - Present (2 years 8 months)
Delivered customer support via WhatsApp and digital channels, managed inquiries, and guided new members through onboarding. Optimized support by designing automated chat flows in BotConversa and training an AI assistant.
Personal Trainer
Self-Employed
Jan 2022 - Present (4 years 8 months)
Designed personalized training programs and built long-term client relationships through continuous follow-up and performance monitoring. Increased client retention by delivering individualized coaching and high-quality customer service.
CrossFit Coach
CF DOM
Jan 2021 - Present (5 years 8 months)
Coached group fitness classes ensuring safety, engagement, and exceptional member experience. Adapted workouts to different fitness levels and built strong relationships through clear communication and ongoing support.
Education
Degrees, certifications, and relevant coursework
Faculdades Metropolitanas Unidas (FMU)
Bachelor of Science, Physical Education
Bachelor of Science in Physical Education degree from Faculdades Metropolitanas Unidas (FMU), graduated in 2024.
Technische Universität Darmstadt
Civil Engineering
2018 - 2020
Studied Civil Engineering at Technische Universität Darmstadt from 2018 to 2020, course not completed.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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