Stephanie Dorrington

Responsible for managing inbound and outbound calls, providing excellent customer service to prospective buyers, tenants, and property owners. Assisted clients with property inquiries, scheduled viewings, and provided detailed information on available listings, handling customer concerns, following up on leads, and maintaining accurate records. Supported the sales process and ensured customer sati

Responsible for keeping all areas clean, tidy, and hygienic at all times, delivering a first-class service with high attention to detail. Experienced in the use of chemicals, always careful to use them in line with COSHH guidelines to protect others and self from harm.

Provided care for a family friend suffering with schizophrenia and depression during the global pandemic. Assisted with basic day-to-day needs such as cleaning, cooking, shopping, and managing money, visiting for a couple hours per week depending on mental state.

Served customers in a country inn, ensuring they had a pleasant experience at the venue. Adapted service style for tourists, locals, and large functions in a fast-paced environment while maintaining a calm demeanor. Advised customers on local activities to enhance their visit.

Employed on the day shift in a large care home dealing with residents suffering from disability, dementia, and the elderly. Main duties included feeding, cleaning, issuing medication, and personal care, completing paperwork carefully due to medication responsibilities. Updated relatives on resident progress or condition and spent time with residents to ensure quality of life.

Achieved a Level 2 qualification focusing on the mental health of children and young people. Developed understanding of common mental health issues and support strategies.

Completed a Level 1 qualification in Health and Social Care. Gained foundational knowledge in providing care and support.

Undertook further study to achieve GCSE qualifications in Mathematics and English. Focused on improving core academic skills.

Completed secondary education achieving GCSE qualifications. Studied a range of subjects including core subjects like Mathematics and English.