SD
Open to opportunities

Stephanie Dorrington

@stephaniedorrington

Energetic property advisor with strong customer service skills.

Zimbabwe

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, with opportunities for growth and development.

I am an energetic and sociable individual who thrives on helping others. My experience as a property advisor has honed my customer service skills, allowing me to effectively manage inquiries and provide detailed information to prospective buyers and tenants. I take pride in my ability to maintain accurate records and support the sales process, ensuring customer satisfaction at every interaction.

Throughout my career, I have developed strong organizational and communication skills, which have been essential in fast-paced environments. My previous roles, including working as a healthcare assistant and cleaner, have further enhanced my attention to detail and adaptability. I am committed to continuous personal and professional development, always seeking opportunities to improve my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

AA
Current

Property Advisor

Andrews Estate Agents

Responsible for managing inbound and outbound calls, providing excellent customer service to prospective buyers, tenants, and property owners. Assisted clients with property inquiries, scheduled viewings, and provided detailed information on available listings, handling customer concerns, following up on leads, and maintaining accurate records. Supported the sales process and ensured customer sati

NH

Cleaner / Housekeeper

Newbridge Towers Care Home

Responsible for keeping all areas clean, tidy, and hygienic at all times, delivering a first-class service with high attention to detail. Experienced in the use of chemicals, always careful to use them in line with COSHH guidelines to protect others and self from harm.

PC

Private Carer

Private Client

Provided care for a family friend suffering with schizophrenia and depression during the global pandemic. Assisted with basic day-to-day needs such as cleaning, cooking, shopping, and managing money, visiting for a couple hours per week depending on mental state.

TK

Waitress

The Talbot Keynsham

Served customers in a country inn, ensuring they had a pleasant experience at the venue. Adapted service style for tourists, locals, and large functions in a fast-paced environment while maintaining a calm demeanor. Advised customers on local activities to enhance their visit.

MH

Healthcare Assistant

Mostyn Lodge Care Home

Employed on the day shift in a large care home dealing with residents suffering from disability, dementia, and the elderly. Main duties included feeding, cleaning, issuing medication, and personal care, completing paperwork carefully due to medication responsibilities. Updated relatives on resident progress or condition and spent time with residents to ensure quality of life.

Education

Degrees, certifications, and relevant coursework

BC

Bath College

Level 2 Qualification, Children and Young People's Mental Health

2020 - 2021

Achieved a Level 2 qualification focusing on the mental health of children and young people. Developed understanding of common mental health issues and support strategies.

BC

Bath College

Level 1 Qualification, Health and Social Care

2019 - 2020

Completed a Level 1 qualification in Health and Social Care. Gained foundational knowledge in providing care and support.

BC

Bath college

GCSE, Mathematics and English

2017 - 2020

Undertook further study to achieve GCSE qualifications in Mathematics and English. Focused on improving core academic skills.

KS

Keysham School

GCSE Standard, General Studies

2012 - 2017

Completed secondary education achieving GCSE qualifications. Studied a range of subjects including core subjects like Mathematics and English.

Tech stack

Software and tools used professionally

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Stephanie Dorrington - Property Advisor - Andrews Estate Agents | Himalayas