Annie Mercy

I am a highly dedicated administrative and customer service professional with over five years of experience improving operational efficiency and delivering exceptional client support. I focus on clear communication, organized processes, and reliable follow-through to support organizational goals.

In customer-facing roles I served as the first point of contact for inquiries, processed and followed up on orders, resolved issues, and supported delivery coordination to maintain timely fulfillment and high satisfaction.

As an editor and content writer I created and edited blog and social content, boosted audience engagement through storytelling, and used Mailchimp, SendPulse, and WordPress to grow subscriptions, traffic, and registrations.

I hold certifications in Project Management, Human Resource Management, and Digital Marketing, and I’ve led community and church initiatives that demonstrate my event coordination and team leadership. I am seeking a role where I can contribute operationally, support clients, and continue to learn and advance professionally.