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Ann Eunice Pineda

@anneunicepineda

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Renewals Manager at Zendesk who manages subscription renewals, mitigates churn, and coordinates contract execution.

Philippines

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At Zendesk Inc., I monitor subscription expirations and renewal stages, prepare renewal quotes and agreements, and engage account owners ahead of renewal dates.

I identify at-risk accounts and work with Account Executives or Customer Success to address blockers. I also coordinate with procurement, legal, Billing/Finance, and Sales Operations to resolve terms and support smooth renewal handoffs.

Experience

Work history, roles, and key accomplishments

Current

Renewals Manager

Current

Zendesk Inc.

Jan 2023 - Present (3 years 9 months)

Managed opportunity and pipeline tracking, proactive customer outreach, contract and quote generation, risk mitigation, negotiation, and cross-functional handoffs for subscription renewals.

Zendesk Salesforce Contract Management Customer Success Negotiation Risk Management Pipeline Management

Vendor Management Engineer

SMART Communications Inc.

Jan 2019 - Jan 2023 (4 years)

Drove vendor performance against SLAs and KPIs, established performance metrics, conducted root-cause analysis, and managed contracts, budgets, and procurement alignment.

Vendor Management SLA Compliance KPI Tracking Root Cause Analysis Contract Negotiation Budgeting Procurement

Service Engineer

Philippine Medical Systems Inc.

Jan 2018 - Jan 2019 (1 year)

Prepared permit applications and as-built plans, conducted site surveys, drafted floor plans for medical imaging installations, and assisted with equipment maintenance and project tracking.

Site Planning Autocad Medical Imaging Preventive Maintenance Documentation Project Tracking

Facility Officer

PLDT Inc.

Jan 2017 - Jan 2018 (1 year)

Prepared permit requirements and reports, conducted daily building and equipment inspections, performed preventive maintenance, and assisted with installations and repairs.

Facilities Management Safety Inspections Preventive Maintenance Electrical Systems Mechanical Systems Troubleshooting