ANNE MLAUZI
@annemlauzi
I guide customers through bookings, reservations, and support processes across hospitality and cruise operations.
ZimbabweWhat I'm looking for
At Carnival Cruise Line, I support high volumes of guest requests, manage profiles and reservations in Fidelio Cruise, and resolve concerns while coordinating with other departments.
I've also trained new team members on service standards and company procedures, guiding them step-by-step as they onboard into their roles.
Previously at Bronte Garden Hotel, I managed check-ins, check-outs, reservations, cancellations, room assignments, payments, billing records, and guest enquiries by phone and email. I helped new and returning guests understand hotel services and procedures while handling special requests and complaints with patience and professionalism.
My experience began at Leopard Rock Hotel, where I built a strong foundation in reservations, guest communication, administrative support, reporting, and accurate record-keeping. I'm comfortable learning new systems, working independently, and keeping customer-facing operations running smoothly in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Delivered customer-focused service to a high volume of guests in a fast-paced environment, managing multiple requests and resolving complaints professionally. Used Fidelio Cruise management system daily to manage guest profiles and reservations, and trained new team members on service standards.
Education
Degrees, certifications, and relevant coursework
Highlands Institute of Training and Development
Diploma, Office Administration
Completed a Diploma in Office Administration, gaining skills in administrative support and office management.
Zimbabwe Open University
Certificate, Office Administration
Earned a Certificate of Competence in Office Administration, building a strong foundation in administrative practices.
Alison
Certificate, Computer Applications
Completed an Excel Certificate, demonstrating proficiency in spreadsheet software.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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