Open to opportunities

Anna Skrabs

@annaskrabs

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Dynamic account development manager with a passion for customer satisfaction.

Spain

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages collaboration.

With a strong foundation of work experience and cultural exploration, I bring adaptability, curiosity, and a hands-on approach to everything I pursue. My journey began at the age of 16, where I developed a robust work ethic by balancing education with roles in retail and catering. After completing my secondary education, I spent six transformative months traveling through Asia, which broadened my worldview and fueled my passion for connecting with people from diverse backgrounds.

In recent years, I have focused on roles that emphasize relationship-building, customer satisfaction, and strategic growth. As an Account Development Manager at Concentrix, I led customer relationship management to strengthen and expand long-term partnerships, consistently focusing on customer satisfaction and loyalty. My experience has equipped me with solid communication and organizational skills, and I am now excited to explore my next professional step, eager to bring my energy and dedication to a new role.

Experience

Work history, roles, and key accomplishments

Account Development Manager

Concentrix

Jan 2022 - Sep 2022 (8 months)

Led customer relationship management to strengthen and expand long-term partnerships, focusing on customer satisfaction and loyalty. Managed a portfolio of key partners, driving sales and profitability while ensuring alignment with strategic objectives.

Customer Relationship Management Sales Growth Data Analytics Communication Skills Teamwork Strategic Planning Customer Retention

Intern

AusserGewoehnlichBerlin

Nov 2020 - May 2021 (6 months)

Orchestrated weekly networking events and managed logistics for participants. Developed spreadsheets and schedules to enhance operational efficiency and supported business development efforts.

Event Coordination Networking Administrative Support Spreadsheets Business Development Public Relations Communication Skills

Customer Service Representative

Arvato

Dec 2017 - Jun 2018 (6 months)

Handled inbound calls from customers, providing guidance and resolving inquiries related to energy supply. Ensured high levels of customer satisfaction through solution-oriented communication and prompt issue resolution.

Customer Service Communication Skills Problem Solving Energy Supply Knowledge Time Management Team Collaboration

Sales Manager

Calvin Klein

Aug 2016 - Jan 2017 (5 months)

Demonstrated expertise in product presentation and customer service, ensuring compliance with Visual Merchandising Standards. Managed inventory and stock control while assisting in training new team members.

Sales Management Customer Service Cashier Operations

Education

Degrees, certifications, and relevant coursework

Ascenso Akademie

Bachelor of Arts, Sports Media and Event Management

2018 - 2023

Grade: GPA: 2.7

Pursued a Bachelor of Arts in Sports Media and Event Management at Ascenso Academy, completing 5 semesters before deciding to interrupt the program as it didn’t align with my long-term aspirations.

Carlo Schmid Schule

Advanced Technical College Entrance Qualification, Business Administration

2012 - 2014

Grade: GPA: 2.7

Completed the Advanced Technical College Entrance Qualification in Business Administration, which provided a strong foundation in business principles and practices.