Looking for a job

Anna Pasco

@annapasco

Message

I build scalable client experience and digital operations teams that deliver high-quality work on time.

Philippines

Message

What I'm looking for

I'm looking to lead client experience and digital operations teams, building scalable operating models, improving delivery quality, and partnering with global stakeholders on meaningful transformation.

I lead client experience and digital operations across agency, enterprise, creative production, and shared-services environments. At Digible, I guide distributed client support operations, strengthening workflows, ownership, communication, and service quality.

I've built operating models and scaled teams at Oliver Agency, Hogarth, MRM-McCann, and Emerson. From launching the APAC Content Lab to growing Hogarth's Addressable Content Hub from 5 to 52 people, I establish governance, SLAs, KPIs, QA practices, and delivery systems that improve capacity and client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Support Manager

Current

Digible Inc.

Jan 2026 - Present (8 months)

Lead client experience support operations for a distributed team, providing direction, coaching, and escalation support. Partner with U.S. leadership to improve workflows and operational consistency.

Client Experience Operations Management Team Leadership Coaching Process Improvement Stakeholder Management

Regional Project Director

Oliver Agency Singapore

Nov 2024 - May 2026 (1 year 6 months)

Led regional on-demand client delivery across APAC, launching the APAC Content Lab and establishing workflow, SLAs, and governance. Achieved 100% on-time delivery and integrated AI training into team development.

Project Management Operations SLA Management Governance Team Leadership AI Training Resource Planning

Programme Lead

Hogarth Manila

May 2023 - Aug 2024 (1 year 3 months)

Led operations and program management for the Addressable Content Hub, building the operating model and scaling the team from 5 to 52 while maintaining 100% on-time delivery.

Program Management Operations Jira SLA Management Team Scaling Process Design

Sr. Project Manager / Sr. Creative Operations Manager

MRM-McCann

Jan 2022 - May 2023 (1 year 4 months)

Served as Digital Operations Director and PMO for Honeywell's digital operations portfolio, designing operating frameworks and implementing SLAs, KPIs, and Workfront workflows.

Project Management Operations Workfront SLA Management Governance Continuous Improvement

Project Manager / Creative Operations Manager

MRM-McCann

Jan 2021 - Jan 2022 (1 year)

Managed day-to-day Web and Creative operations, project priorities, and client communication. Spearheaded standardized RNRs and a Skill Competency Matrix, applying JIRA and Agile practices.

Project Management Creative Operations Jira Agile Client Communication Utilization

Senior Administrator – Web Content / Team Lead

Emerson Electric Asia Ltd. ROHQ

May 2016 - Jan 2021 (4 years 8 months)

Led web content and catalog support operations, establishing support processes and serving as SME for SharePoint, CoreMedia, and WebSphere eCommerce. Supported migration from SharePoint to CoreMedia.

Web Content Management SharePoint CoreMedia Websphere Team Leadership Process Improvement

Senior Web Content Analyst

Emerson Electric Asia Ltd. / RHQ

May 2011 - May 2016 (5 years)

Managed website content, digital strategy, SEO, analytics, and content optimization for Emerson Industrial Automation. Supported website migrations and digital marketing initiatives.

SEO Web Content Analytics Digital Strategy Content Optimization