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Anna Moszczynska

@annamoszczynska

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I lead EMEA support services, improving SAP operations, customer experience, and cross-functional delivery.

Poland

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I lead EMEA Support Services at BlackLine, overseeing administrative operations, process improvement plans, headcount planning, performance goals, and a high-performing team.

Across nearly a decade at BlackLine, I’ve progressed from SAP Support Analyst and Testing Coordinator to Application Support Lead, Customer Support Manager, and EMEA Director. I’ve coordinated cross-functional delivery with Product, QA, Engineering, customers, and technical teams.

I improve SAP application support by defining business functions, replicating issues, coordinating testing, managing escalations, and tracking SLAs, aging, workflows, and OKRs. I also lead training and knowledge management while supporting software enhancements that improve customer experience.

My earlier finance and SAP operations work included SAP FICO configuration, reporting, month-end close, reconciliations, audit documentation, SAP authorizations, and end-user training. I bring SAP ECC, SAP S/4HANA, release coordination, testing, JIRA, Confluence, PRINCE2, Scrum, and MBA-backed leadership experience.

Experience

Work history, roles, and key accomplishments

Current

EMEA Director, Support Services

Current

BlackLine

Oct 2024 - Present (1 year 11 months)

Overseeing day-to-day administrative operations, developing process improvement plans, and leading cross-functional teams. Responsible for headcount planning and enhancing software to improve customer experience.

SAP ECC SAP S 4HANA Software Development Release Coordination Test Scripts Confluence Jira PRINCE2 Scrum Master Intentional Leadership MBA

EMEA Customer Support Manager

BlackLine

Nov 2020 - Sep 2024 (3 years 10 months)

Coached and mentored team members, coordinated with product owners and technical staff, and collaborated with QA, Product, and Engineering leadership. Monitored SLAs, OKRs, and escalated defects.

SAP Coaching Mentorship SLA Management OKRs Jira Confluence Testing Knowledge Management

Application Support Lead

BlackLine

Apr 2020 - Nov 2020 (7 months)

Guided the team on day-to-day operations, handled escalated cases, provided SAP training, and participated in design sessions for new functionality. Ensured service level agreements were met.

SAP Team Leadership Training SLA Management Testing Release Management

SAP Support Analyst/Testing Coordinator

BlackLine

Feb 2016 - Apr 2020 (4 years 2 months)

Performed SAP FICO configuration, contributed to test scenario design, coordinated the SAP Testing Team, and acted as escalation point for incidents. Provided SAP support for EMEA customers.

SAP FI CO Testing Test Coordination Incident Management Root Cause Analysis EMEA Support

GL & Reporting Specialist

Takeda SCE Sp. z o.o.

Sep 2014 - Dec 2015 (1 year 3 months)

Handled month-end closing activities in SAP, ensured correctness of data in HFM/PDW reporting systems, performed balance sheet reconciliation, and prepared audit documentation.

SAP HFM (Hyperion Financial Management)PDW Month End Closing Balance Sheet Reconciliation Audit documentation

SAP Specialist in IT Operations Department

INFOSYS BPO Poland Sp. z o.o.

Jun 2012 - Jul 2013 (1 year 1 month)

Prepared work instructions and trainings for end-users, delivered reports and monthly analysis, and provided SAP authorizations and extended user account validity.

SAP Training Reporting User Administration Authorization

RTR Accountant

Tate & Lyle Global Shared Service Center

Nov 2011 - May 2012 (6 months)

Performed inter-company reconciliation, accruals posting, and month-end closing activities. Participated in knowledge transfer process in the Netherlands.

SAP Inter Company Reconciliation Accruals Month End Closing