Open to opportunities

Theresa Stakas

@theresastakas

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Adaptable retail supervisor with a focus on patient-first service.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can continue to grow and make a positive impact on customer experiences.

I am an adaptable and collaborative associate with a proven reputation for exceeding performance benchmarks in retail settings. My experience as a Supervisor at Ascend Cannabis Dispensary has honed my ability to guide patients in selecting appropriate products based on their symptoms and medical needs. I prioritize empathy and discretion while ensuring compliance with state and local regulations, including HIPAA.

In my previous roles, I have consistently demonstrated strong leadership and problem-solving skills. At European Wax Center, I managed front desk operations and provided excellent customer service, ensuring a seamless experience for guests. My time at Victoria’s Secret further developed my ability to handle customer complaints and monitor employee performance, fostering a culture of accountability and teamwork.

With a background in esthetics from Tricoci University of Beauty Culture, I bring a unique blend of customer service and technical knowledge to my roles. I am passionate about creating positive experiences for clients and continuously seek opportunities for innovation and improvement in the workplace.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Ascend Cannabis Dispensary

Mar 2023 - Present (2 years 3 months)

Adhered to state and local cannabis regulations, including secure handling of patient data and HIPAA compliance. Guided patients in selecting appropriate products based on symptoms and medical needs, demonstrating empathy, discretion, and strong communication.

Communication HIPAA

Spa Coordinator

European Wax Center

Jul 2020 - Jul 2022 (2 years)

Provided excellent customer service by assisting guests with scheduling appointments, inquiries about services, and distributing aftercare instructions with product recommendations. Managed front desk operations, handling client check-ins, processing payments, and performing confirmation calls efficiently.

Customer Service Scheduling Product Recommendations Communication

Supervisor

Victoria's Secret

Jun 2017 - May 2019 (1 year 11 months)

Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflow, consistently meeting daily demands. Handled customer complaints, investigated sources of dissatisfaction, and provided coaching on sales goals to employees.

Leadership Problem Solving Workflows Inventory Receiving

Education

Degrees, certifications, and relevant coursework

Tricoci University of Beauty Culture

Esthetics Certificate, Esthetics

Grade: 97%

Graduated with a 97% overall in this course. The curriculum included three months of essential learning combined with six months of hands-on clinic experience, covering both basic and advanced services.

Lincoln Way East

High School Diploma, General Studies

Grade: Top 30%

Graduated in the top 30% of the class with a 26 ACT score. The coursework included four advanced placement college courses, such as algebra and psychology.