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Anna Dimitriadi

@annadimitriadi

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Senior Project & Program Manager | Tech Transformation & Live Event Operations

Greece

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What I'm looking for

I'm looking to lead complex technology and transformation programs where I can coordinate international stakeholders, improve processes, manage delivery risks, and take digital solutions from requirements through rollout.

Senior Project & Program Manager with 15+ years of international experience leading complex technology transformations, digital deployments, and large-scale event operations across global environments.

Proven track record in full lifecycle program delivery, cross-functional team leadership, and managing high-stakes stakeholder relationships.

Highly skilled in end-to-end event management, venue operations, and ticketing logistics for major international sporting and corporate events (including the Baku 2015 European Games and Panathinaikos BC).

IPMA Level D certified, ISO 9001 Internal Auditor, and trained in AI-driven project management methodologies.

Expert at bridging business needs with technical execution, risk management, and operational readiness.

Experience

Work history, roles, and key accomplishments

HR Project Manager

Hemmersbach

Jan 2022 - Jan 2025 (3 years)

Led international technology-enabled transformation projects, coordinating HR IT vendors and business stakeholders across multiple countries. Owned implementation of a global Background Check platform and led business requirements gathering for Microsoft Copilot implementation.

Project Management Vendor Management Stakeholder Management Requirements Gathering Digital Transformation Microsoft Copilot Operational Readiness

Marketing & Sales Support Manager

Ticketmaster

Jan 2015 - Dec 2019 (4 years 11 months)

Led B2B and B2C marketing and CRM initiatives supporting customer engagement, commercial performance, and digital growth. Coordinated commercial proposals, customer presentations, and cross-functional product initiatives.

B2B Marketing B2C Marketing CRM Customer Engagement Commercial Strategy Proposal Development

Quality Manager

Ticketmaster

Jan 2008 - Dec 2019 (11 years 11 months)

Designed and managed ISO 9001:2015 Quality Management System for Ticketmaster Sport. Implemented operational processes, audit procedures, and contingency plans, strengthening compliance and operational resilience.

ISO 9001 Quality Management Audit Process Improvement Compliance Contingency Planning

Head of Ticketing & Hospitality

Panathinaikos BC

Sep 2019 - Nov 2019 (2 months)

Managed ticketing and access-control operations, coordinating internal departments, suppliers, and security authorities. Planned the season's Ticketing Strategy and Pricing Policy, reducing department expenses.

Ticketing Operations Access Control Supplier Management Pricing Strategy Cost Reduction

Program Manager / Senior Project Manager

Ticketmaster

Jan 2007 - Dec 2017 (10 years 11 months)

Managed international technology and operational projects throughout the full project lifecycle, coordinating clients, business stakeholders, technical teams, suppliers, and partners. Delivered technology-enabled projects for major international sporting and entertainment events.

Project Management Program Management Stakeholder Management Risk Management Vendor Management KPI Monitoring Executive Reporting

Ticketing Project Leader & Product Owner - Baku 2015 1st European Games

Ticketmaster

Jan 2014 - Dec 2015 (1 year 11 months)

Led a complex international technology program integrating system development, hardware deployment, and live operational execution across multiple venues. Owned the program roadmap, requirements prioritisation, and platform readiness, leading a 30-person international team.

Program Management Product Ownership Roadmapping Requirements Prioritization Contingency Planning Team Leadership