Open to opportunities

Annabel Jerome

@annabeljerome

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Proactive customer support and administrative specialist with 3+ years experience.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a proactive and detail-oriented professional with over three years of experience in customer service, complaint management, and executive support. My journey has equipped me with the skills to manage high-volume customer inquiries effectively while maintaining clear communication channels with internal teams and brand representatives. I thrive in dynamic, customer-centric environments where I can deliver service excellence and structured support.

Throughout my career, I have successfully boosted customer satisfaction scores by 20% through timely and empathetic resolution of client complaints. My role as an Administrative Assistant to the HSE Manager at Pure Biotech Company allowed me to hone my skills in documentation and compliance, while my experience as a Virtual Executive Assistant at Baphat Travels enabled me to manage client communications and travel arrangements efficiently. I am passionate about fostering positive client relationships and optimizing workflows to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Pure Biotech Company

Jan 2024 - Jan 2024 (0 months)

Assisted in record keeping, staff log updates, and visitor tracking. Supported audit preparation through documentation and reporting while ensuring compliance with internal procedures and safety standards.

Record keeping Documentation Compliance Administrative Support

Receptionist and Client Support

Jessy Confections

Jan 2023 - Jan 2024 (1 year)

Managed client bookings, inquiries, and walk-in reception duties. Maintained appointment schedules and provided front-line customer support while organizing service documentation.

Front Line Support Scheduling Client Inquiries Documentation Management

Virtual Executive Assistant

Baphat Travels

Jan 2022 - Jan 2023 (1 year)

Provided administrative support for travel documentation and client records. Verified client IDs and assisted with visa applications while handling scheduling and client communications.

Client Records Scheduling Communication

Executive Assistant (Internship)

Branding Den

Feb 2021 - Feb 2022 (1 year)

Supported executive operations by maintaining stakeholder lists and coordinating internal schedules. Assisted with campaign performance tracking and handled confidential records.

Stakeholder Management Scheduling Campaign Tracking Reporting

Hotel Front Desk Support

Gold Rhino Hotels

Jan 2020 - Feb 2021 (1 year 1 month)

Greeted and assisted guests, verified IDs, and managed booking documentation. Handled check-ins/check-outs while addressing guest inquiries and supporting operational flow.

Check Out Customer Service Support Operations