Anmol Scolia
@anmolscolia
Motivated security professional with extensive customer service experience.
What I'm looking for
I am a dedicated and adaptable professional with a strong background in security and customer service. With over 9 years of experience in the industry, I have developed exceptional skills in managing high-pressure situations, ensuring safety, and providing outstanding service to passengers. My role as a Screening Officer at GardaWorld Security Inc. has honed my ability to operate specialized screening devices and conduct thorough searches while maintaining a respectful and professional demeanor.
Throughout my career, I have consistently prioritized the well-being of passengers, adhering to established protocols and effectively communicating with law enforcement agencies when necessary. My experience at Air Canada and Swissport Inc. has further strengthened my customer service skills, allowing me to assist passengers with special needs and ensure a seamless travel experience. I am committed to maintaining high standards of security and customer satisfaction in every role I undertake.
Experience
Work history, roles, and key accomplishments
Screening Officer
GardaWorld Security Inc.
Aug 2016 - Present (8 years 10 months)
As a Screening Officer at Toronto Pearson International Airport, I ensured passenger safety and security by efficiently processing individuals through screening, operating specialized devices, and adhering to strict protocols. I maintained high professionalism while handling disputes and reporting incidents to relevant authorities.
Customer Service & Sales Agent
Air Canada
Oct 2017 - Apr 2018 (6 months)
In my role as a Customer Service & Sales Agent, I provided exceptional service by assisting passengers with check-in processes, ensuring accurate documentation, and addressing special requests. I communicated flight information effectively, enhancing overall customer satisfaction.
Passenger Service Agent
Swissport Inc.
Jan 2015 - Apr 2016 (1 year 3 months)
As a Passenger Service Agent, I ensured efficient check-in processes by verifying passenger documentation and responding to inquiries. I utilized reservation software to manage ticketing and provided assistance to enhance the travel experience.
Aircraft Appearance Specialist
Navstar Aviation Inc.
Jul 2014 - Jan 2015 (6 months)
In my role as an Aircraft Appearance Specialist, I maintained high cleanliness standards within aircraft, ensuring a sanitized environment for passengers. I organized seating arrangements and conducted thorough inspections to uphold airline hygiene standards.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, Avionics Maintenance & Management
2021 - 2023
Studied Avionics Maintenance & Management, focusing on the technical aspects of aircraft systems and maintenance protocols to ensure safety and efficiency in aviation operations.
Cardinal Ambrozic Catholic Secondary School
High School Diploma, General Studies
2010 - 2014
Completed high school education with a focus on foundational subjects, preparing for further education and career opportunities.
Availability
Location
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