Looking for a job

Ankit Das

@ankitdas3

Message

Customer care associate at KONE supporting elevator, escalator, and door service through KONE Online.

India

Message

What I'm looking for

I’m looking for a role at a reputed company where I can use my skills, improve my career path, and build a good position while helping the organization.

At KONE, I provide 24/7 equipment support, including real-time information through KONE Online. My work focuses on the safe, reliable operation of elevators, escalators, and doors.

As a Virtual Relationship Manager at ABCD Aditya Birla Capital Digital, I managed customer relationships remotely and offered financial solutions based on client needs. I also handled queries, portfolio support, and cross-selling across insurance and loan products.

At IndiGo, I handled customer inquiries and resolved issues as a Customer Support Executive. I worked to provide timely resolutions and document and follow up on customer queries.

Experience

Work history, roles, and key accomplishments

Current

KBS Customer Care Associate

Current

KONE

Mar 2026 - Present (8 months)

Maintenance: 24/7 support for equipment, including KONE Online for real-time data.

Safety & Quality: Focus on secure and reliable operation of elevators, escalators, and doors.

Customer Service: Offers 24/7 support for maintenance, repair, and service calls, often reachable via a toll-free number or email.

Support Channels: KONE Online provides real-time equipment information to customers.

Mod

Virtual Relationship Manager

ABCD Aditya Birla Capital Digital

Aug 2022 - Sep 2025 (3 years 1 month)

As a Virtual Relationship Manager (VRM) I am responsible for building and maintaining customer relationships remotely through digital platforms, primarily focusing on understanding client needs, providing tailored financial solutions, and ensuring a positive customer experience through virtual channels like email, phone calls, and online interactions; key duties include managing customer portfolio

Customer Support Executive

IndiGo (InterGlobe Aviation Ltd)

Jan 2020 - May 2020 (4 months)

As a Customer Service Executive,I used to handles customer inquiries, resolves issues, and ensures customer satisfaction by providing support and assistance, often acting as the first point of contact for customers.

Key responsibilities of a Customer Support Executive :

In a fast pace environment handle, all enquires in a professionally and timely manner.

Build client & domain knowledge to