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Ankita Srivastava

@ankitasrivastava7

Senior ServiceNow Developer at Maantic building HRSD solutions, portals, and AI-enabled workflow applications.

At Maantic, I implement HRSD solutions, configure Lifecycle Events, and develop Employee Center and Kiosk portals. I also build REST API integrations and portal-based applications connected to LLM APIs.

Previously, at Deloitte and Capgemini, I developed ServiceNow applications and workflows, configured ITSM modules, and supported enterprise integrations. I hold ServiceNow CSA, CAD, and CIS-HR certifications, along with a Flow Designer micro-certification.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Maantic

Oct 2023 - Present (3 years)

Implemented HRSD solutions, configured Lifecycle Events, and migrated workflows from ITSM to HRSD. Developed Employee Center and Kiosk portals, integrated enterprise systems, and built portal-based applications with LLM APIs.

ServiceNow HRSD ITSM Lifecycle Events Employee Center Kiosks REST APIs Transform Maps Authentication LLM APIs ATF Flow Designer

Senior Analyst

Deloitte

Jun 2022 - Oct 2023 (1 year 4 months)

Developed custom applications, workflows, and automation scripts on ServiceNow. Configured ITSM modules, integrated with external applications using REST and SOAP, and provided technical support and training.

ServiceNow ITSM Incident Management Problem Management Change Management Asset Management REST SOAP Testing Debugging Technical Documentation User Training

Analyst / Software Engineer

Capgemini

Jul 2019 - Jun 2022 (2 years 11 months)

Implemented and customized ITIL processes using ServiceNow, configuring Incident, Change, Problem, and Service Request modules. Developed Business Rules, Client Scripts, Script Includes, UI Actions, and UI Policies, and supported integrations.