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Ankita Rajput

@ankitarajput

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L2 Production Support Engineer at Comviva Technologies who automated release reporting for 185+ monthly reports.

India

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What I'm looking for

I’m looking to grow further into implementation- and deployment-focused work.

At Comviva Technologies, I support go-live and post-deployment validation for releases on the Mobiquity digital payment platform, checking system stability and SLA compliance after production pushes.

I work with Development, QA, and DBA teams to triage P1/P2 issues, investigate root causes, and confirm fixes in production. I also use SQL and log analysis on Linux servers to validate data and investigate deployment-related defects.

I built a Python automation tool that generates and distributes 185+ monthly release and operations reports, replacing manual reporting. I also designed a Python, SQL, and Grafana SLA dashboard to track release health, ticket ageing, and MTTR.

My project work includes telecom platform monitoring for MTN Nigeria, Orange Burkina Faso, and MTN Uganda. I’m looking to grow further into implementation- and deployment-focused work.

Experience

Work history, roles, and key accomplishments

Software Engineer - L2 Production Support

Comviva Technologies

Feb 2025 - Aug 2026 (1 year 6 months)

Provided L2 production support for the Mobiquity digital payment platform, coordinating with development, QA, and DBA teams during deployments to triage P1/P2 issues and perform root cause analysis. Built Python and Grafana-based automation for SLA tracking and reporting.