Looking for a job

Ankita Parmar

@ankitaparmar

Message

MCA Graduate & Technical Support Engineer | 1.8+ Yrs Exp in L1/L2 Remote Troubleshooting & US Client Operations

India

Message

What I'm looking for

I am looking for a remote position to utilize my L1/L2 troubleshooting skills and solve complex technical challenges for global clients under strict SLAs. I want to work with diverse technology stacks in a collaborative, U.S.-based company that offers clear career growth in IT operations and infrastructure engineering.

I am an analytical Master of Computer Applications (MCA) graduate with 1 year and 8 months of experience in remote technical operations, L1/L2 software troubleshooting, and global client support. In my role at eClerx Services Limited, I resolved complex technical queries and software glitches for global enterprise clients, successfully managing L1/L2 escalations under strict SLAs. Additionally, my experience at SKYSUN involved direct communication with U.S. stakeholders and managing remote workflows with high data accuracy. I am highly skilled in incident management, ticketing systems, and asynchronous remote collaboration tools like Slack and Zoom. I am currently seeking a remote Technical Support Engineer position with a U.S.-based company where I can solve complex technical challenges and deliver high-quality support across time zones.

Experience

Work history, roles, and key accomplishments

Junior Ops Associate

SkySun

Apr 2026 - Aug 2026 (4 months)

Additionally, my experience at SKYSUN involved direct communication with U.S. stakeholders and managing remote workflows with high data accuracy. I am highly skilled in incident management, ticketing systems, and asynchronous remote collaboration tools like Slack and Zoom.

Excel Google Sheet Outlook For Windows Advanced MS Office Suite AHJ Codes And Standards AHJ Submittals Permitting Permit Tracking Data Analysis Project Coordination Solar Projects Communications Management

Technical Support

eClerx

Sep 2024 - Dec 2025 (1 year 3 months)

I am an analytical Master of Computer Applications (MCA) graduate with 1 year and 8 months of experience in remote technical operations, L1/L2 software troubleshooting, and global client support. In my role at eClerx Services Limited, I resolved complex technical queries and software glitches for global enterprise clients, successfully managing L1/L2 escalations under strict SLAs.