Allan Prabhu
@allanprabhu
I resolve enterprise IT incidents and improve global support operations.
IndiaWhat I'm looking for
At HCLTech, I provide L2 remote desktop support for global end users, resolving Windows, Microsoft 365, software, and Microsoft Intune device issues through remote sessions.
I manage ServiceNow incidents and catalog tasks, maintain SLA compliance, support access provisioning and onboarding, monitor operational dashboards and backlogs, and coordinate field-engineer dispatches with vendor partners. I also bring Java, MySQL, and Android project experience, including an accessibility application with real-time object detection and voice feedback.
Experience
Work history, roles, and key accomplishments
Provided second-level technical support to global end users, resolving Windows, Microsoft 365, and software issues via remote sessions. Managed ServiceNow queues, ensured SLA compliance, and coordinated field support dispatch.
Education
Degrees, certifications, and relevant coursework
St. Xavier's Catholic College of Engineering
Bachelor of Engineering, Computer Science and Engineering
2020 - 2024
Grade: 8.13/10
Bachelor of Engineering in Computer Science and Engineering with a CGPA of 8.13/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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