Ankita Mondal
@ankitamondal4
I resolve complex software, access, and end-user support issues across enterprise and QuickBooks environments.
IndiaWhat I'm looking for
I've supported end users across Cloud Software Group, Citrix Systems, Deloitte USI, and Intuit QuickBooks environments, resolving software, hardware, access, and application issues.
At Cloud Software Group and Citrix Systems, I installed and configured applications during the Citrix-to-Cloud migration, managed Active Directory accounts and groups, and supported users globally through chat, email, telephone, and incident tickets.
For Deloitte USI, I troubleshot complex software problems, handled BitLocker recovery, collaborated with cross-functional teams on root-cause solutions, and guided junior team members.
Most recently, I provided technical and functional QuickBooks support for U.S.-based clients, including performance troubleshooting, bank feeds, subscription changes, multi-currency transactions, invoices, and Advanced Inventory configuration.
Experience
Work history, roles, and key accomplishments
Senior Analyst, Operations
Concentrix (Intuit QuickBooks)
Mar 2025 - Mar 2026 (1 year)
Provided technical and functional support to U.S.-based QuickBooks clients, resolving software issues and assisting with bank feeds, invoicing, subscriptions, multi-currency, and inventory.
Technical Support Analyst
TeamLease Digital Pvt. Ltd.
Apr 2024 - Oct 2024 (6 months)
Provided technical support for Deloitte USI, troubleshooting complex software issues and collaborating with cross-functional teams. Handled Bit Locker recovery processes and improved support processes.
Technical Support Engineer
Cloud Software Group (Xpheno Pvt. Ltd.)
Oct 2022 - Jan 2024 (1 year 3 months)
Installed and configured software applications during migration from Citrix to Cloud group. Managed user account lockouts and Active Directory changes, and provided global end-user support.
Addressed customer service concerns and escalated issues to next-level teams. Entered service tickets into incident tracking systems and engaged in user support via chat, email, and phone.
Education
Degrees, certifications, and relevant coursework
Dayanand Sagar Academy of Technology and Management
Bachelor of Engineering, Information Science and Technology
2018 - 2022
Pursued a Bachelor of Engineering in Information Science and Technology from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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