Anju Nair
@anjunair
I manage CRM operations, technical support, and customer-focused fintech service delivery.
IndiaWhat I'm looking for
I'm currently managing CRM operations at Aathifpay AR Pvt Ltd, resolving market technical issues, supporting financial-service products, and delivering data insights to finance teams.
I optimize database performance, help maintain fintech solutions, and support DMT, AEPS, CMS, and payment gateway services. I also coordinate with vendors, manage operations teams, and provide training.
Previously, I led collection recovery operations for Abu Dhabi Commercial Bank at Fynkom Solutions LLP, including monthly call audits, debtor negotiations, exception escalation, reporting, and associate performance reviews.
My background also includes leading telesales teams at Chavara Family Welfare Center, relationship management at Matrimony.com, student-service support, and customer-facing operations. I've been recognized as Best Performer of the Year 2022 at Chavaramatrimony.com and Service Champion in Q2 2017 at Matrimony.com Ltd.
Experience
Work history, roles, and key accomplishments
CRM Manager / Technical Consultant
Aathifpay AR PVT LTD
Jun 2024 - Present (2 years 3 months)
Diagnosed and resolved technical issues, provided in-depth support for financial services, and delivered data insights to the finance team. Optimized database performance and assisted in developing fintech solutions.
CRM Manager
Aathifpay AR PVT LTD
Jun 2024 - Present (2 years 3 months)
Diagnosed and resolved technical issues for platform users, provided in-depth technical support for financial services, and delivered data insights to the finance team. Optimized database performance and assisted in developing fintech solutions.
Education
Degrees, certifications, and relevant coursework
Karavali Group Of College
Bachelor of Computer Application, Computer Application
2009 - 2012
Pursued a Bachelor of Computer Application degree, gaining foundational knowledge in computer applications and technology.
Karavali Group of Colleges
Bachelor of Computer Application, Computer Application
2009 - 2012
Pursued a Bachelor of Computer Application degree, gaining foundational knowledge in computer applications and technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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