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Anjula Weeranayake

@anjulaweeranayake

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IT Support Specialist delivering secure, efficient systems and end-user excellence.

Sri Lanka

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What I'm looking for

I seek roles where I can provide secure, scalable IT support and drive system improvements, in collaborative teams valuing process improvement, compliance, and professional growth.

I’m an experienced IT Support Specialist with a strong background in end-user support, troubleshooting, and system optimization. Over the years, I’ve worked across Windows, Microsoft 365, Intune, Active Directory, and networking environments, ensuring seamless technical operations and secure infrastructure for diverse teams.

From resolving complex hardware issues to managing user accounts, implementing updates, and streamlining workflows, I bring a hands-on approach to problem-solving and customer service. My expertise also extends into GDPR, NIS2 compliance, and ISO 27001 principles, where I’ve contributed to maintaining data privacy and security standards within IT operations.

Beyond core IT support, I have experience in web development, SEO, and social media strategy, which allows me to blend technical knowledge with digital transformation initiatives that enhance organizational visibility and efficiency.

I’m passionate about maintaining robust, secure, and high-performing IT environments, continuously learning new technologies, and helping organizations operate smoothly and efficiently in an ever-evolving digital world.

Experience

Work history, roles, and key accomplishments

Current

IT Consultant

Current

Patvocates GmbH

Jan 2022 - Present (3 years 11 months)

Delivered remote IT support and system risk assessments to 50+ users worldwide, implemented endpoint protection and secure access solutions to improve compliance with GDPR and NIS2, and led onboarding ensuring 100% successful device and account setup.

IT Support ITIL Endpoint Security GDPR NIS 2 Intune Risk Assessment User Training ISO 27001 Exchange O365 Administration O365 Microsoft Intune

Trust and Safety Analyst

Accenture

Nov 2021 - Nov 2025 (4 years)

Reviewed 500+ user-generated content daily with 99% accuracy, led process improvements reducing handling time by 20%, and served as SME providing coaching, quality control, and escalation support for critical incidents.

Content Moderation Quality Assurance Process Improvement Coaching Escalation Management Reporting Analytical Skills

IT Support Specialist

Reshape/IHP

Jan 2020 - Jan 2022 (2 years)

Provided remote technical support and implemented backup/recovery processes, migrated legacy email systems to Microsoft 365 reducing sync errors by 90%, and trained 50+ users on cybersecurity best practices reducing user errors by 20%.

Email Migration Backup Incident Management

IT Support Engineer

Unisys

Jan 2019 - Dec 2019 (11 months)

Delivered global Level 1/2 IT support via voice and chat, handled 40+ tickets daily achieving 85% first-contact resolution, and acted as SME to standardize knowledge and issue handling.

ITIL Ticketing First Contact Resolutions Knowledge Management

IT Executive

The Tea and Herb Ltd

Jan 2017 - Jan 2019 (2 years)

Provided IT support to 100+ users, oversaw infrastructure upgrades that reduced downtime by 40%, managed $30K annual IT procurement, and supported ISO 27001 compliance through audits and policy enforcement.

IT Support Infrastructure Procurement ISO 27001 Asset Management Risk Assessment

Education

Degrees, certifications, and relevant coursework

University of Bedfordshire

Bachelor of Science (Hons), Computer Systems and Networking

2012 - 2016

Completed a Bachelor of Science (Hons) in Computer Systems and Networking with studies focused on networking, systems administration, and information security.