At Uptime Solutions, I support 15+ MSP clients across Windows Server, Active Directory, VMware, Hyper-V, Azure, and Microsoft 365 environments. I've resolved 10,000+ tickets, handled L2/L3 escalations, and earned Staff Spot Rewards for ransomware response, HPE monitoring delivery, and a production VMware upgrade.
I independently completed a VMware 7.0-to-8.0 upgrade across five ESXi hosts and two vCenters, and I build reliable Hyper-V clusters, identity services, backup recovery, and monitoring solutions. I also investigate recurring incidents through root cause analysis, including recovering a post-patch VM outage and resolving a Hyper-V Kerberos/CIFS delegation issue.
Earlier, I delivered client infrastructure projects, redesigned a seven-storey campus network, and supported LAN/WAN, NAS, server room, and end-user environments. I enjoy mentoring engineers, documenting practical solutions, and improving the processes that keep client systems running.
