At DELUXE ENTERTAINMENT, I lead global digital asset pipelines, quality assurance frameworks, and customer entitlement and escalation operations for Paramount, CBS, Universal, and Disney.
I coach a seven-member QA team and oversee resource allocation, performance tracking, and training. I also manage quality and SLA governance for interactive media and menu design across global formats.
I work with global studio stakeholders and engineering teams to resolve playback, compatibility, and configuration issues within a 48-hour SLA window. By analyzing bottlenecks and updating workflows and documentation, I helped reduce manual validation errors and increase production velocity.
Earlier, at FLIPKART, I supervised multi-channel customer operations and handled tier-three escalations, root-cause analysis, and partner coordination. At TAGGLE, I managed customer lifecycle operations and resolved complex service grievances; my work has also been recognized with company excellence awards.
