Immanuel Sam
@immanuelsam
I optimize client operations, metrics, and global release workflows for major entertainment portfolios.
IndiaWhat I'm looking for
At Deluxe Media, I coordinate mission-critical operations for major US entertainment customers including Disney, Netflix, and Amazon, maintaining zero-error deliveries across 60+ global portfolios.
I've doubled project-handling capacity by improving product-management protocols, built global SOPs that accelerated knowledge transfer by 200%, and created centralized performance metrics for resolution time and data accuracy.
I also partner with Engineering and Product teams to resolve root causes end to end, redesign operating models through revenue analysis, and restore quarterly profitability.
Previously at GenWise, I scaled operational capacity by 150%, built high-volume SOPs and tracking frameworks, and led complex stakeholder partnerships while handling escalations with a solution-focused approach.
Experience
Work history, roles, and key accomplishments
Served as primary contact for 11+ US-based customers, coordinating with stakeholders to ensure zero-error deliveries. Led cross-functional collaboration with Engineering and Product teams to implement end-to-end fixes and improve operational efficiency.
Built a custom data-tracking framework to monitor 600+ global tasks, reducing manual tracking by 20+ hours per week. Maintained revenue forecasting, audits, and reporting for 30+ global portfolios, resolving data discrepancies.
Finance and Operations Manager
GenWise
Jan 2021 - Sep 2021 (8 months)
Drove a 150% expansion in operational capacity within one year, scaling concurrent high-volume initiatives. Directed complex logistical partnerships with institutional stakeholders to ensure seamless cross-functional execution.
Senior Operations Specialist
GenWise
Apr 2020 - Jan 2021 (9 months)
Built and scaled high volume operational SOPs and data tracking frameworks to identify process gaps and increase efficiency. Navigated high pressure client escalations with a solution-focused approach.
Operations Lead
GenWise
Apr 2019 - Apr 2020 (1 year)
Drove operational capacity expansion and managed high-volume initiatives. Directed logistical partnerships with institutional stakeholders to ensure seamless execution.
Education
Degrees, certifications, and relevant coursework
Udayana University
Training, AI for Productivity & Workflow Automation
Completed AI for Productivity & Workflow Automation training in 2026.
Walt Disney
Training, Data Integrity
Completed Disney Data Integrity Training in 2025.
CHRIST (Deemed to be University)
Bachelor of Arts, Psychology, Sociology, and English
Triple Major in Psychology, Sociology, and English from CHRIST (Deemed to be University), Bangalore, completed in 2020.
New Horizon PU College
Pre University, Physics, Chemistry, Maths, and Biology
Pre University education with focus on Physics, Chemistry, Maths, and Biology, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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