Open to opportunities

Anjali Rao

@anjalirao2

I grow strategic client accounts through retention, revenue expansion, SaaS implementation, and data-driven performance insights.

India

Message

What I'm looking for

I'm looking to grow strategic accounts where I can strengthen client relationships, drive retention and revenue, use data to improve performance, and collaborate across product, operations, support, finance, and technology teams.

At Shiprocket, I manage and grow strategic D2C accounts, using client business goals, logistics insights, and service-performance data to improve retention, wallet share, delivery success rates, and shipping costs.

I've also managed banking clients on a SaaS loyalty platform at Clavax Technologies, leading onboarding, implementation, integrations, performance reporting, invoicing, and escalations. At Evolve Brands, I designed loyalty strategies, coordinated app and web requirements, and supported team delivery.

Earlier, I built MIS, KPI, billing, productivity, and operational reports for major logistics clients including ONGC, DHL, Schlumberger, and Vedanta, using Excel, Power BI, Microsoft Dynamics 365, and CRM tools.

Experience

Work history, roles, and key accomplishments

Current

Senior Key Account Manager

Current

Shiprocket

Dec 2024 - Present (1 year 8 months)

Manage and grow strategic D2C client accounts, acting as the primary relationship owner. Develop account growth strategies focused on retention, upsell, and cross-sell, and own revenue targets.