Open to opportunities

Anja Dimitric

@anjadimitric

HR Business Partner with Amazon’s EMEA HR operations team, improving onboarding processes and supporting projects across four markets.

Montenegro

Message

At Amazon, I supported HR onboarding and recruitment operations across EMEA, contributing to process improvements that reduced onboarding errors by 30%. I also served as a Subject Matter Expert on onboarding projects in Spain, France, Poland, and Slovakia.

As an HR Manager at Ser Globelik doo and Modulor doo, I managed recruitment and employee lifecycle operations, including for an international team of 300 employees. Earlier, I established and improved business procedures at Levante and oversaw operations for 350 employees at Parsha International Inc.

Experience

Work history, roles, and key accomplishments

HR Manager

Ser Globelik doo

Oct 2024 - Feb 2025 (4 months)

Directed end-to-end recruitment for over 75 hires annually, reducing time-to-fill by 20% and managing comprehensive employee lifecycle administration for all staff, achieving 100% compliance with labour law regulations.

Recruitment Employee Lifecycle Management HR Policy Compliance Employee Relations Payroll Coordination Strategic HR Budget Planning Organizational Development

HR Manager

Modulor doo

May 2024 - Oct 2024 (5 months)

Managed HR operations for an international team of 300 employees across 5+ locations, spearheading recruitment strategies that resulted in 50+ successful hires annually and reduced time-to-fill by 15%.

HR Operations Recruitment Talent Acquisition Payroll Administration Employee Engagement Training Programs Performance Reviews HR Strategy Workforce Planning Budget Management Compliance

Work Force Associate HR Central Operations

Amazon

Nov 2021 - Nov 2023 (2 years)

Assisted recruitment operations for 5,000+ hires across EMEA region, improving time-to-hire by 25% and reducing onboarding errors by 30% through process optimisation and stakeholder training.

Recruitment Operations EMEA Process Optimization SOPs KPIs SLA Executive Reporting Subject Matter Expert Training Mentorship Stakeholder Management IT Collaboration

Customer Service Associate – Technical

AT&T

Dec 2019 - Aug 2021 (1 year 8 months)

Resolved 95% of technical issues on first contact while maintaining a 4.8/5 customer satisfaction rating across 50+ daily support interactions for US telecommunications customers. Tested and reported on 5+ new product launches, identifying critical bugs that improved product reliability by 30%.

Technical Support Troubleshooting Customer Satisfaction Product Testing Reporting Telecommunications Escalation Management

Manager

Parsha International Inc

Oct 2018 - Feb 2019 (4 months)

Oversaw operations for 350 employees across multiple B2B franchise locations, managing a team of 5 direct reports while maintaining 98% payroll accuracy and delivering 5+ financial reports monthly.

Operations Management Budget control Financial Reporting Change Management Process Automation Vendor Management Payroll B2B

Manager

Levante

Jun 2008 - Oct 2014 (6 years 4 months)

Established and optimised 15+ core business procedures, enhancing operational efficiency by 20% and ensuring 99% accuracy in payroll processing and financial reporting. Cultivated strong B2B client relationships and supplier networks, negotiating 10+ contracts annually.

Business Process Optimization B2B Client Management Supplier Negotiation Banking Operations Shipping and Logistics Payroll Financial Reporting Procurement Marketing Materials

Project Coordinator Assistant

NGO GIEC

Feb 2005 - Jun 2006 (1 year 4 months)

Co-authored Herceg Novi Youth Action Plan, organised and facilitated workshops for youth aged 7-17, volunteered for the SOS helpline project, led independent Video Script project, and advocated for youth rights with local government authorities.

Project Coordination Workshop Facilitation Youth Advocacy Communication Skills Leadership