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Novak User

@novakuser

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Operations & project support professional optimizing remote delivery, workflows, and client lifecycle.

Montenegro

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What I'm looking for

I’m looking for remote operations and project support where I can own end-to-end delivery, improve workflows with SOPs and KPI tracking, coordinate distributed teams, and drive measurable efficiency, onboarding quality, and AR follow-up.

I’m an Operations and Support professional with 3+ years of experience managing end-to-end project lifecycles for distributed remote teams. I’m accountable for client engagement from onboarding through final delivery, and I maintain strict delivery timelines using KPI tracking and SMART goals. I also lead structured recruiting and onboarding programs so teams are fully equipped from Day 1.

In my roles, I standardize workflows through SOP development and training documentation, monitor and correct performance across territories, and coordinate AR follow-up with finance. I’m especially focused on identifying bottlenecks and implementing scalable process improvements—like reducing operational downtime by 20%—while aligning cross-functional teams across operations, HR, logistics, and client services.

Experience

Work history, roles, and key accomplishments

General Manager, Operations

Deluxe Photo

Sep 2024 - Jul 2025 (10 months)

Led end-to-end remote operations for a U.S. photography services company with 300+ venue locations, managing recruiting, onboarding, SOP standardization, and KPI delivery for a 650+ person workforce. Reduced operational downtime 20% through workflow improvements and coordinated AR invoicing follow-up to support on-target accounts receivable.

Remote Operations Management SOP Development KPI Tracking SMART Goals Coordination Process Optimization

Senior Regional Manager

Deluxe Photo

Nov 2023 - Aug 2024 (9 months)

Scaled multi-region operations across 15+ U.S. territories by building project tracking and team development systems, improving operational efficiency 18%. Drove 28% regional sales growth using structured outreach, accountability systems, and consistent performance tracking while aligning KPIs to company-wide SMART goals.

Project Tracking KPIs SMART Goals Stakeholder Management Sales Enablement Virtual Collaboration

Regional Manager

Deluxe Photo

Jun 2023 - Nov 2023 (5 months)

Delivered regional operational turnaround by standardizing processes, improving client coordination, and strengthening team accountability. Boosted team productivity 22% and contributed to a $450K revenue uplift by managing project timelines, maintaining CRM-based records, and supporting onboarding and HR documentation.

Process Standardization Team Accountability CRM Data Management Project Timelines HR Documentation Productivity Improvement

Operations & Project Coordinator

Deluxe Photo

Nov 2022 - May 2023 (6 months)

Supported fully remote cross-functional operations for 12 nationwide teams, coordinating scheduling, HR records, technical support, and project tracking. Reduced operational downtime 20% through remote issue resolution and improved remote coordination efficiency by over 30% by addressing process gaps with updated workflows and documentation.

Remote Support Scheduling coordination HR Coordination Project Tracking Process Optimization Virtual Collaboration

Client Services Associate

Deluxe Photo

Jun 2022 - Sep 2022 (3 months)

Managed high-volume client service while maintaining accurate daily records and processing data entries to protect account integrity. Exceeded performance targets and drove a 15% revenue increase through structured client engagement.

Client Services Client Engagement Record keeping CRM Account Integrity

Sales Photographer

Hollywood Pictures

Jan 2021 - Jan 2022 (1 year)

Managed on-site client documentation and coordinated hospitality client relations in a high-volume environment. Processed sales records and supported client-facing workflows to help maintain performance in fast-paced operations.

Sales Record Processing Documentation Customer Experience Process Adherence

Education

Degrees, certifications, and relevant coursework

Univerzitet Crne Gore

Bachelor of Economics and Business, Economics and Business

Earned a Bachelor’s degree in Economics and Business from Univerzitet Crne Gore.

Armenita Professional Training Program

Professional Training Program, International B2B Sales and CRM

Activities and societies: International B2B sales; CRM and lead generation; LinkedIn Sales Navigator; AI-driven workflow automation; scalable team operations and recruiting structures.

Completed an Armenita professional training program focused on international B2B sales and scalable operations.