Priyadarshini Venu

At AstrillVPN, I deliver high-volume SaaS support across Chatwoot, LiveZilla, and WHMCS, managing 30–50 live chats a day and up to five concurrent conversations. I also resolve 15–25 daily email tickets while maintaining 100% SLA adherence.

I help customers with onboarding, subscription plans, renewals, billing, cancellations, invoices, discount codes, and payment troubleshooting. My detailed CRM documentation and knowledge base contributions have supported strong KPI, quality, and C1-level CSAT results.

Previously at Teleperformance, I handled non-voice chat and email support for billing, account, and service issues in an SLA-driven environment. Through freelance data and quality operations projects, including work for RWS Group, I have also delivered text and image annotation work with strict quality and turnaround requirements.

My earlier experience in talent acquisition and operations strengthened my skills in sourcing, stakeholder coordination, reporting, process compliance, and Excel-based performance tracking.