Open to opportunities

Anita Ubani

@anitaubani

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Dedicated customer service professional with strong communication skills.

Luxembourg

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, with opportunities for growth.

I am a customer service professional with extensive experience in reception and client relations. My journey began in 2018 at Astron Buildings, where I honed my skills in welcoming clients and managing communications effectively. I continued to develop my expertise at ANDBANK, where I was responsible for handling inquiries and ensuring customer satisfaction.

Currently, I am working with ONA, where I respond to customer inquiries via phone, email, and chat, resolving issues efficiently. I pride myself on my ability to collaborate with various departments to meet performance indicators and enhance service delivery. My educational background includes a Higher Technician Certificate in Health, Safety, and Environment, which complements my professional skills.

Experience

Work history, roles, and key accomplishments

Customer Service

ONA

Jan 2024 - Dec 2024 (11 months)

Responded to customer inquiries via phone, email, and chat, resolving issues efficiently and professionally. Collaborated with other departments to resolve complex issues and ensured customer satisfaction.

Customer Service Email Communication Chat Support Problem Solving Customer Relationship Management IT Service Management

Receptionist

ANDBANK

Jul 2021 - Feb 2022 (7 months)

Welcomed customers, visitors, suppliers, and partners with courtesy and professionalism. Managed incoming calls, mail, and parcels, while applying security procedures at the entrance.

Receptionist

Astron Buildings

Aug 2018 - Apr 2020 (1 year 8 months)

Carried out receptionist duties including welcoming visitors, managing calls, and handling mail and parcels. Prepared meeting rooms and performed occasional secretarial tasks as needed.

Receptionist Meeting Room Preparation Communication

Education

Degrees, certifications, and relevant coursework

Institut Père Martell

Higher Technician Certificate, Occupational Health, Safety, and Environment

Completed a Higher Technician Certificate in Occupational Health, Safety, and Environment. This qualification is recognized by national authorities as equivalent to a bachelor’s degree, providing a strong foundation in environmental and safety protocols.