Robin Fricke
@robinfricke
Customer-focused financial operations specialist with brokerage and onboarding expertise.
LuxembourgWhat I'm looking for
I am a financial operations professional with hands-on experience across brokerage desks, mortgage operations, and middle-office functions. I have supported client onboarding, document processing, tax preparation for cross-border clients, and delivered client-facing webinars and trading support.
My background includes project work migrating client bases, booking and reconciling invoices, working with SAP and IBM PC Comm, and maintaining client databases in Access. I regularly handled client queries by phone, mail and chat, led lead generation and onboarding activities, and represented my employer at trading fairs.
I bring strong Excel and Microsoft Office skills, experience with Hootsuite for social posting, and a practical, service-oriented approach. I seek roles where I can apply operations, client servicing and process-improvement experience in a collaborative financial or fintech environment.
Experience
Work history, roles, and key accomplishments
Member Brokerage Desk
WH SelfInvest Luxembourg
Jan 2023 - Dec 2025 (2 years 11 months)
Served clients across phone, mail and chat, generated leads and onboarded prospects, and supported trading operations including timely position closures and hosting trading webinars.
Mortgage Desk Associate
Svenska Handelsbanken Luxembourg
Mar 2022 - Sep 2022 (6 months)
Supported mortgage desk operations, migrated client records from SHB Nice to SHB Lux, maintained client spreadsheets and handled invoice and expense bookings.
Officer Operations Middle Office
Moventum S.C.A.
May 2021 - Feb 2022 (9 months)
Handled client queries, validated advisor and investor documentation for final processing, and assisted in projects, account migrations and new client onboarding.
Financial Administration Intern
Ferrero Management Services
Mar 2020 - Jul 2020 (4 months)
Prepared financial documentation and presentations and supported administrative tasks using SAP, Excel and PowerPoint during a short-term placement.
Client Administrator
Alter Domus
Apr 2019 - May 2019 (1 month)
Administered client accounts and prepared bank statements while using internal systems and Excel during a short-term assignment.
Trainee Shipping Planner
Tetra Pak
Jul 2017 - Jun 2018 (11 months)
Supported shipping and planning operations, contributed to SAP, HRS and APO projects and completed a related thesis to improve planning processes.
Country Manager & Customer Care
HousingAnywhere B.V.
Feb 2015 - Aug 2015 (6 months)
Managed operations for Germany, Austria and Switzerland markets and provided customer care, improving marketplace support and regional coordination.
Customer Service Team Member
Arvato Distribution GmbH
Feb 2013 - Aug 2013 (6 months)
Provided customer service via phone hotline and supported operations using SAP and Excel during a summer assignment.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Luxembourg
Master, Entrepreneurship and Innovation
2018 - 2020
Master in Entrepreneurship and Innovation completed at the University of Luxembourg from September 2018 to July 2020.
ASAvans University of Applied Sciences
Bachelor, International Business and Management Studies
2013 - 2017
Bachelor-level studies in International Business and Management Studies at Avans University of Applied Sciences from September 2013 to July 2017.
HGHogeschool Gent
Business and IT
2016 - 2016
Exchange semester in Business and IT studies at Hogeschool Gent from February 2016 to June 2016.
Westlake Boys' High School
Cambridge International Examinations, Secondary Education
2009 - 2012
Secondary education completed under Cambridge International Examinations at Westlake Boys' High School from July 2009 to December 2012.
Tech stack
Software and tools used professionally
Availability
Location
LuxembourgAuthorized to work in
Job categories
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