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Gerald Nnganydi

@geraldnnganydi

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Experienced audiovisual technician with a focus on customer support.

Luxembourg

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What I'm looking for

I seek a role that values customer experience and offers growth opportunities.

With over a decade of experience in audiovisual operations and facility management, I have honed my skills in providing exceptional customer support and technical expertise. My journey began at ArcelorMittal, where I coordinated installations and maintenance activities, ensuring safety and efficiency. This foundation paved the way for my roles at Husky Injection Molding System and the European Investment Bank, where I excelled in field service and multimedia consulting.

Currently, at Amazon Core SARL, I manage corporate audiovisual operations, optimizing processes and enhancing client experiences. My proficiency in troubleshooting, installation, and configuration of AV/VC infrastructure has allowed me to support senior leaders and board members effectively. I am committed to continuous improvement and collaboration, always striving to deliver high-quality service and innovative solutions.

Experience

Work history, roles, and key accomplishments

Corporate Audio Visual Support

Amazon Core SARL

Mar 2016 - Jan 2024 (7 years 10 months)

Managed audio-visual operations, troubleshooting, and maintenance of AV/VC systems. Provided support for senior leaders during video conferences and improved processes for efficiency. Collaborated on technical documentation and customer feedback.

Process Improvement Customer Support

Multimedia Consultant

European Investment Bank

Mar 2014 - Mar 2015 (1 year)

Scheduled and programmed video conferences using Cisco and Polycom devices. Monitored video calls and provided technical assistance for board meetings.

Video Conferencing Cisco Scheduling Email Communication Monitoring

Field Service Technician

Husky Injection Molding System SA

Jan 2011 - Mar 2014 (3 years 2 months)

Provided on-site support for commissioning and installation of injection molding systems. Trained operators and ensured superior customer experience during field service.

Customer Training Injection Molding Process Improvement Customer Experience Troubleshooting

Maintenance Technician

ArcelorMittal

Aug 2007 - Jan 2011 (3 years 5 months)

Coordinated maintenance activities and supervised installations. Implemented maintenance programs and ensured safety and efficiency in operations.

Maintenance Reporting Process Optimization Troubleshooting

General Facility Management

ArcelorMittal Headquarter

Jan 2007 - Aug 2007 (7 months)

Managed audio-visual operations and building maintenance. Coordinated with vendors for facility improvements and ensured optimal functioning of meeting rooms.

Maintenance Optimization Order Management Communication Technical Support

Education

Degrees, certifications, and relevant coursework

National Conservatory of Arts and Profession

Brevet de Technicien Supérieur, Electro-technics

2003 - 2007

Completed the Advanced Technician in Electro-technics (BTS - Brevet de Technicien Supérieur) program, focusing on the principles and applications of electro-technics, including practical and theoretical components.