Open to opportunities

Anita Riddle

@anitariddle

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Experienced dispatcher and published author with strong communication skills.

United States

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What I'm looking for

I am seeking a role that values creativity and effective communication, with opportunities for growth.

As a dedicated professional with extensive experience in dispatching and customer service, I have honed my skills in managing operations and ensuring efficient communication between clients and service technicians. My role as a Dispatcher at Remprex allowed me to develop a high sense of urgency and a commitment to exceeding client expectations. I take pride in my ability to maintain strong relationships with both customers and contractors, ensuring smooth operations even in emergency situations.

In addition to my dispatching experience, I am also a published author, having released my book 'We Must Travel' during the pandemic. This endeavor reflects my passion for writing and my ability to connect with audiences through my work. My background in human resources and administration further complements my skill set, allowing me to effectively manage teams and streamline processes.

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Experience

Work history, roles, and key accomplishments

Dispatcher

Remprex

Jun 2022 - Present (3 years 5 months)

Performed Intermodal gate transactions for all REMPREX-supported terminals to support the Intermodal trucking community. Made timely operating decisions to ensure safe, efficient, and customer-oriented service that met or exceeded client expectations.

Intermodal Operations Customer Service Logistics Coordination Communication Problem Solving Data Entry Scheduling Negotiation

Author

Christian Faith Publishing

Nov 2020 - Present (5 years)

Authored and published the book 'We Must Travel' by Anita Latrice Riddle. Managed the publication process and ensured availability on major platforms like Amazon, iTunes, Kindle, Nook, and Barnes and Noble.

Publishing Content Creation Self Publishing Editing

Dispatch Manager

Steiner Security Services

Jan 2020 - Present (5 years 10 months)

Maintained company functionality by managing day-to-day service needs and providing excellent customer service. Managed security officer report maintenance through an online database and re-typed the company handbook.

Operations Management Customer Service Data Entry

Spoken Word Artist

Urban Faith Magazine

Aug 2018 - Present (7 years 3 months)

Published original poems in Urban Faith Magazine as an independent contractor. Appeared on the magazine cover for multiple issues, showcasing creative writing and performance skills.

Performance Arts Poetry Creative Writing Publishing

Human Resource Director/System Administrator

Digby's Detective and Security Agency

Sep 2014 - Present (11 years 2 months)

Served as a link between management and employees, handling questions and resolving work-related problems. Identified staff vacancies, recruited, interviewed, and selected new applicants.

Human Resources Recruitment Employee Relations

Admin Assistant

CMC Development

Jun 2013 - Present (12 years 5 months)

Communicated with customers and employees to answer questions and address complaints. Trained other staff members on computer equipment and applications, and troubleshooted office equipment.

Client Services Training Troubleshooting Data Entry

Senior Editor/Writer

Ark of Safety Church

Jun 2009 - Present (16 years 5 months)

Edited manuscripts and weekly periodicals, ensuring high-quality content. Edited business proposals and grants, contributing to organizational development.

Editing Proofreading Manuscript Development Proposal Development