Open to opportunities

James Willcox

@jameswillcox

Message

Transportation & Dispatch Professional with 10+ years of experience.

United States

Message

What I'm looking for

I am seeking a role that values operational excellence and offers opportunities for growth.

With over a decade of experience in transportation and dispatch, I have honed my skills in route optimization, fleet management, and driver supervision. My journey has taken me through various roles, where I have successfully improved delivery performance and reduced inefficiencies. I pride myself on my ability to communicate effectively and solve problems, always prioritizing safety and customer service.

In my most recent role as Director of Student Intake & Career Services, I provided logistical support to over 160 students, ensuring accessible transportation for their educational needs. My previous positions have equipped me with expertise in DOT compliance and the use of advanced routing software, allowing me to lead teams that consistently meet and exceed operational goals.

Experience

Work history, roles, and key accomplishments

Director of Student Intake & Career Services

Success Education Services

Nov 2022 - Present (2 years 8 months)

Provided logistical support to 160+ students and families across online education programs. Coordinated with community service agencies for accessible transportation to testing and job readiness events.

Student Services Transportation Program Management

Transportation Coordinator

Cristo Rey St. Viator College Preparatory Academy

Aug 2021 - Present (3 years 11 months)

Managed day-to-day transportation logistics for 14+ daily student routes, ensuring 95% on-time arrival to 20+ employer sites. Developed and launched a driver safety training initiative in collaboration with NV Highway Patrol and Fire & Rescue.

Logistics Coordination Compliance

Capacity Coordinator II

JB Hunt Transport, Inc.

Jan 2019 - Present (6 years 6 months)

Led daily dispatch and capacity planning for major accounts across multi-state regions. Onboarded, trained, and evaluated over 75 drivers and dispatchers, decreasing turnover rate by 25% within one year.

Dispatching Capacity Planning KPI Analysis

Route Scheduler

TransDev North America

Jan 2017 - Present (8 years 6 months)

Scheduled and optimized daily manifests for 100+ ADA-certified riders based on trip demand, labor contracts, and vehicle availability. Supported software transition to a new manifesting platform and trained 20+ staff members.

Manifest Optimization Staff Training Process Improvement

Nevada Operations Manager

United Seating and Mobility

Feb 2014 - Present (11 years 5 months)

Directed statewide logistics and dispatch operations for delivery of complex mobility equipment to high-needs clients. Supervised warehouse operations, delivery fleet, and service teams across multiple states.

Logistics Management Dispatch Operations Fleet Management Customer Satisfaction

Radio Dispatcher

First Transit, Inc.

Apr 2012 - Present (13 years 3 months)

Dispatched real-time routing for 100+ drivers, responding to emergencies, vehicle failures, and reroute requests. Created a driver onboarding program that improved manifest navigation and route accuracy.

Real Time Routing Emergency Response Route Accuracy