At Uber India Research & Development Center Pvt. Ltd., I assessed Account Takeover controls across global workflows, investigated fraud patterns, and translated root cause findings into SOP updates and remediation actions.
I helped design and scale global Account Takeover operations for Rider and Driver, Merchant, and Uber for Business accounts. I authored investigation guidance and supported workflows for account recovery, profile restoration, and refund authorization.
For India payment escalations, I managed transaction validation and investigations before the operation was merged into a broader process. I also won an internal Uber Hackathon for a Rider and Driver matching methodology using Six Sigma frameworks and the STAR methodology.
