sarthak awasthi

I've managed high-risk fraud investigations and account security cases for Amazon across India and Canada, while also supporting critical escalations and shift operations as an Acting Team Supervisor.

I created fraud performance scorecards to identify trends and support operational decisions. I've also mentored new associates on fraud detection, investigation workflows, and customer communication.

Earlier at Amazon, I resolved customer issues, handled fraud-related account queries, and collaborated with internal teams to reduce turnaround time.

At Urban Company, formerly UrbanClap, I managed end-to-end customer cases, coordinated with service professionals, and maintained accurate case documentation. I bring more than five years of experience across fraud operations, case management, customer escalations, quality, and process improvement.