At Accenture, I deliver L2 support for a US-based enterprise client across Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Mobile Device Management.
I manage incidents and service requests through ServiceNow, administer users, licenses, mailboxes, access permissions, retention policies, and SharePoint sites, and monitor service health to address alerts before user impact. I also lead weekly client calls, maintain SOPs and knowledge articles, and coordinate onshore/offshore teams.
I've supported a 12,000+ user mailbox migration with zero major disruption, achieved 100% quality scores across six consecutive reviews, and ranked first on my team for incidents resolved over three months.
