Open to opportunities

Aniekan Ben

@aniekanben

Results-driven Customer Service Officer specializing in email banking operations, compliance, and digital banking onboarding.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role in digital banking where I can handle email and mobile banking inquiries, drive compliance (AML/KYC), improve customer satisfaction, and support business growth through policy-driven service excellence.

I’m a results-driven Customer Service Officer with a strong background in Email banking operations, customer relations, and compliance. I focus on resolving customer inquiries, processing transactions efficiently, and ensuring adherence to financial regulations.

At FIRST CITY MONUMENT BANK (FCMB), I resolved customer inquiries and complaints, managed account opening reviews and documentation, and issued instant debit cards while processing FX requests. I also optimized digital banking adoption by onboarding customers onto mobile, internet, and USSD banking platforms.

Previously, as a Customer Care Representative- Remote at BEYONG CLOUD CONSULTING—CANNADA, I responded to customer inquiries via email, chat and phone, documented interactions using CRM, and followed up to ensure resolution. As an Account Management Supervisor at DAVENCO NIG LTD, I led teams to improve operational efficiency while supervising AML/KYC, CDD/EDD, and ensuring policy implementation and audit compliance.

Experience

Work history, roles, and key accomplishments

Account Management Supervisor

Davenco Nig Ltd

Jun 2014 - Sep 2016 (2 years 3 months)

Led a team to optimize operational efficiency and service delivery by supervising daily workflows and ensuring adherence to company policies and standards. Managed transaction and FX handling, supported AML/KYC with CDD/EDD, and drove audit compliance through policy implementation and issue resolution.

Team Leadership AML KYC CDD EDD Policy Implementation Audit & Compliance

Customer Service Officer

First City Monument Bank

Jan 2018 - Present (8 years 5 months)

Resolved customer inquiries and complaints, processed debit card issuance and FX requests, and supported account opening with accurate documentation to ensure regulatory compliance. Improved digital banking adoption by onboarding customers to mobile, internet, and USSD channels while enforcing banking policies to mitigate risk.

Customer Service Transaction Processing Customer Onboarding AML KYC Compliance Regulatory Compliance Policy Enforcement

Education

Degrees, certifications, and relevant coursework

Temple Gate Polytechnic, Aba

National Diploma, Public Administration

Earned a National Diploma in Public Administration from Temple Gate Polytechnic in Aba in 2014. Developed administrative and compliance-focused skills relevant to customer-facing banking operations.