Jefferson Nwedeh

I’m a dedicated, results-driven Customer Service, Sales Support, and Digital Operations professional with over 10 years of progressive experience in the financial services sector. I deliver exceptional customer experiences by resolving service issues, supporting digital transactions, and driving sales growth while keeping accurate operational records. I handle high-volume inbound and outbound interactions, turning customer needs into clear next steps through strong communication, problem-solving, and customer retention expertise.

In my current role as a FirstMonie Sales Executive, I drive customer acquisition and digital financial product enrollment through proactive engagement, phone follow-up, and relationship-based sales communication. I also provide after-sales support—issue resolution, account activation guidance, and ongoing pipeline/documentation—so customers stay satisfied and products continue to be adopted. Previously, as an eBusiness Unit Officer and Customer Service Officer, I supported customers across digital banking channels, managed onboarding and activation for mobile and internet banking (and electronic payment solutions), coordinated escalations with internal teams, and maintained service logs and operational reports with tight accuracy. I bring Microsoft Office proficiency, reporting and documentation discipline, and remote-work readiness, strengthened by training in Data Science with Python, Cybersecurity awareness, digital marketing fundamentals, and fraud & fraud management.