Open to opportunities

Angie User

@angieuser2

Message

Customer service representative focused on resolving issues and building customer loyalty through clear communication.

Colombia

Message

What I'm looking for

I seek a customer-focused role where I can resolve issues, support payments and systems, improve satisfaction, and grow within a collaborative team.

I am a dedicated customer service professional with multi-year experience handling high-volume inbound support for global travel platforms, consistently meeting quality and call-time targets while promoting positive customer experiences. I have supported payment processing, account issue resolution, and educated customers on systems and forms, maintaining courteous, solution-focused interactions.

My strengths include active listening, clear oral and written communication, and analytical problem-solving; I leverage these to resolve disputes, reduce friction, and encourage repeat business. I seek opportunities where I can continue improving customer satisfaction and contribute to team performance through reliable, service-oriented work.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Booking

Apr 2022 - Aug 2025 (3 years 4 months)

Delivered exceptional customer service by adhering to company scripts and quality standards, handling high daily call volumes and resolving disputes to maintain customer loyalty.

Customer Communications Call Center Operations Active Listening Problem Solving Product Knowledge CRM Phone Support

Call Center Customer Service Specialist

Priceline

Jul 2021 - Apr 2022 (9 months)

Assisted high volumes of customers daily, processed payments (debit/credit/e-check), resolved account discrepancies and educated customers on systems and form completion.