Carlos Sierra

I am a bilingual operations leader with more than eight years of progressive leadership experience in postal operations, logistics, and customer service. I focus on improving processes, mentoring teams, and delivering measurable results.

As Postmaster and Supervisor, I managed daily operations, financial performance, payroll, and up to 30 employees across multiple offices, ensuring compliance and continuity during staffing transitions. I led process changes that increased office compliance and improved service ratings.

I hold a Lean Six Sigma Yellow Belt and certifications in HAZMAT, workplace safety, PCI compliance, and cybersecurity awareness, and I routinely use postal systems such as TACS, C360, HERO, and ADUS. I coordinate remote teams, train staff, and resolve complex customer issues to boost satisfaction.

I seek a fully remote, service-oriented role where I can apply operational expertise, strengthen compliance, and mentor teams to sustain performance and reduce turnover. I bring practical, results-focused leadership and a commitment to continuous improvement.