Looking for a job

Angelo Moncayo

@angelomoncayo

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I coordinate medical scheduling, records, insurance verification, and patient service.

United States

Message

What I'm looking for

I'm looking for a remote role where I can support scheduling, patient records, insurance verification, and customer service while using my bilingual communication, EMR, and front-office operations experience.

I'm currently coordinating MRI and diagnostic imaging appointments at Tesla MRI, where I maintain accurate EMR records, verify insurance eligibility, obtain authorizations, and support patients through scheduling and follow-up.

I've also led front-office teams at AD1 Global and Holiday Inn Orlando International Airport, improving daily workflow, resolving billing and system issues, training staff, and supporting strong guest service. My medical office background includes patient intake, records coordination, HIPAA compliance, and bilingual English-Spanish support.

Experience

Work history, roles, and key accomplishments

Current

Data Entry/Scheduler

Current

Tesla MRI

Mar 2026 - Present (7 months)

Performed precise data entry and maintenance of patient records within EMR systems, coordinated MRI and diagnostic imaging appointments, and managed front desk operations. Ensured HIPAA compliance and verified insurance eligibility to reduce claim denials.

Data Entry EMR Patient Scheduling Insurance Verification HIPAA compliance Medical Records Customer Service Phone Support

Front Office Supervisor

AD1 Global

May 2025 - Mar 2026 (10 months)

Led daily front desk operations, resolved billing issues and guest concerns, and supported hotel systems including OPERA PMS. Trained and mentored front desk agents to improve service quality and team performance.

Front Desk Operations Opera PMS Customer Service Team Leadership Problem Solving Billing Training

Scheduling Coordinator

VaVa Virtual Assistants

Oct 2024 - May 2025 (7 months)

Managed high-volume calls to coordinate appointments and client requests, optimized calendar availability, and resolved scheduling conflicts. Documented activities and assisted in reporting and performance tracking.

Scheduling Phone Support Customer Service Data Entry Reporting Training

Front Office Manager

Holiday Inn Orlando International Airport

Jun 2021 - Dec 2024 (3 years 6 months)

Managed staffing schedules, performance evaluations, and workflow distribution, and analyzed front office metrics to improve forecasting. Implemented service standards that reduced check-in times and increased guest satisfaction.

Front Office Staff Scheduling Performance Evaluation Revenue Management Guest Relations Financial Control Opera

Patient Intake & Medical Records Coordinator

Consultorio Medico Los Dominicos

Jul 2019 - Dec 2020 (1 year 5 months)

Conducted patient check-in, verified demographic and insurance information, and entered data into EMR systems. Coordinated appointment scheduling and provided bilingual support to improve patient accessibility.

Patient Intake EMR Insurance Verification Appointment Scheduling HIPAA compliance Bi lingual

Medical Office Assistant

IntegraMedica Alto Las Condes

Mar 2016 - Jul 2019 (3 years 4 months)

Assisted with patient intake, verified insurance information, and updated medical records. Measured vital signs, prepared examination rooms, and scheduled appointments to optimize patient flow.

Patient Intake Medical Records Vital Signs Appointment Scheduling HIPAA compliance Bi lingual