Open to opportunities

Angel Okoth

@angelokoth

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Dynamic professional bridging entrepreneurship and psychology for business success.

Kenya

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What I'm looking for

I am looking for a role that values adaptability and innovative problem-solving, where I can leverage my skills in psychology and business to drive impactful results.

I am a dynamic professional with expertise in bridging entrepreneurship and psychology, skillfully applying psychological principles to business challenges. My experience spans various roles, including Human Resource Intern, Sales Representative, and Customer Support Representative, where I have consistently delivered measurable results. I excel in fast-paced environments that require adaptability and critical thinking, and I have developed strong resilience through practiced stress management techniques.

Throughout my career, I have successfully screened and processed over 1000 job applications, contributed to the hiring of 50 new employees, and improved onboarding processes. My sales experience includes reducing the average sales cycle and launching new product lines with significant adoption rates. I am passionate about creating value in any organizational context by making complex concepts accessible and fostering effective communication with diverse stakeholders.

Experience

Work history, roles, and key accomplishments

Volunteer/Intern (Marketing and Leadership)

Kilimani Project Foundation

Oct 2024 - Dec 2024 (2 months)

Coordinated 5 community outreach events that engaged over 300 local residents and increased program participation by 40%. Developed and implemented a social media strategy that grew online following by 65%. Created a volunteer management system that increased retention rate from 60% to 85%.

Community Outreach Event Coordination Social Media Strategy Program Participation Increase Online Following Growth Retention Survey Design Data Analysis

Sales Representative

Deal To Lead

Jan 2024 - Nov 2024 (10 months)

Reduced average sales cycle from 45 to 32 days through improved follow-up protocols. Successfully launched a new product line to existing customers, achieving a 68% adoption rate. Created sales presentation templates that increased demo-to-close ratio by 22%.

Sales Cycle Management Product Launch Sales Presentations Sales Forecasting Partnership Development Mentoring Sales Strategy Customer Relationship Management Lead Generation

Customer Support Representative

Wanton Security Company

Feb 2024 - Oct 2024 (8 months)

Maintained a 97% customer satisfaction rating across over 200 support interactions. Reduced average resolution time while improving first-contact resolution rate by 25%. Developed a comprehensive FAQ document that decreased repeat inquiries by 40%.

Customer Service Problem Solving Customer Satisfaction Resolution Times First Contact Resolutions FAQ Development Training Mentoring Support Ticket Reduction

Human Resource Intern

Gao Group

Jun 2023 - Feb 2024 (8 months)

Screened and processed over 1000 job applications, contributing to the successful hiring of 50 new employees. Developed and implemented an improved onboarding checklist that reduced new hire orientation time by 24%.

Onboarding Candidate Sourcing Event Planning Employee Relations Talent Acquisition