Angel Marie Lucero

I’m a motivated, detail-oriented professional with experience in administrative support, IT assistance, and compliance auditing. I focus on accurate documentation, clear communication, and workflow coordination to help teams stay organized and operations run smoothly.

In my Compliance Specialist work, I handle phone credential verification by reviewing and validating licenses and certifications to ensure compliance with regulatory and company standards. I maintain accurate documentation records, update expiring credentials, coordinate with healthcare professionals to resolve documentation issues, and enforce policy compliance including data privacy regulations.

I also support ongoing compliance reporting by preparing compliance reports and monitoring credential status updates. I contribute to process improvement by supporting workflow optimization for credential verification, ensuring the right information is captured and tracked with consistency.

Beyond compliance, I’ve supported daily administrative operations such as scheduling and correspondence, client coordination with technical teams, report preparation, project file tracking, and inventory-related assistance. On the IT side, I’ve performed technical assistance like troubleshooting hardware and software issues, documenting resolutions, creating and tracking tickets in helpdesk systems, configuring systems and peripherals, assisting with network maintenance, and supporting desktop support tasks while following IT security protocols.