At HUGO BOSS, I monitor SAP EWM order and system status, release waves, and support inbound, outbound, routing, and Control Center workflows in a time-sensitive distribution environment.
I track system and process issues in Azure DevOps, document findings, coordinate escalations, and analyze Excel KPIs to identify exceptions. I also support process testing, UAT, training documentation, and procedure updates.
Previously at Legacy Supply Chain Services, I planned and released daily WMS work, managed queues around shipping cutoffs, coordinated expedites, and maintained BOL, dispatch, dock, and trailer-pickup records. I advanced from Picker to Dock Shipper to Planner through performance and operational knowledge.
I'm bilingual in English and Spanish, CompTIA Security+ certified, and bring customer support experience from LiveChat, including concurrent chat handling, escalation ticketing, and accurate recordkeeping.
