Open to opportunities

Angeliza Johnson

@angelizajohnson

Message

I am a patient-services-focused administrative professional skilled in front desk coordination and customer relations.

United States

Message

What I'm looking for

I seek a frontline administrative role in healthcare or customer service where I can use bilingual skills, scheduling, and patient-facing coordination while growing professionally.

I am a bilingual administrative and patient services professional with experience across healthcare front-desk, hospital unit support, retail, and logistics roles.

I completed Medical Assisting training and Nursing Assistant training, which strengthened my clinical awareness and administrative accuracy.

I consistently deliver strong customer satisfaction through professional phone communication, scheduling, inventory and financial tasks, office opening/closing, and serving as a reliable point of contact.

I am motivated to contribute dependable front-line support, leverage my Spanish-English skills, and continue growing in a patient-facing administrative role.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Lyft

Jan 2014 - Present (11 years 7 months)

Provided on-demand transportation services, maintained reliable customer service and punctuality. Managed route navigation and passenger communication while ensuring vehicle readiness.

Customer Service Time Management Navigation Reliability Communication

Patient Service Representative

Summit Health New Jersey Urology

Sep 2022 - Sep 2023 (1 year)

Handled patient check-in, scheduling and front-office administrative duties for urology practice. Maintained patient communication and supported billing intake to improve office efficiency.

Patient Intake Scheduling Customer Service

Front Desk Coordinator / Point of Contact

Urology for Children

Sep 2020 - Sep 2022 (2 years)

Served as primary front-desk coordinator and point of contact, handling patient intake, scheduling, and family communications. Streamlined front-office workflows and maintained organized patient records.

Scheduling Customer Service Records Management

Front Desk Coordinator

AkuminRadiology

Oct 2019 - Aug 2020 (10 months)

Managed front-desk operations, patient check-in and referrals for radiology services and coordinated appointment scheduling. Ensured accurate patient information and facilitated communication between departments.

Scheduling Records Management

Unit Secretary, NICU Department

St Christopher’s Hospital for Children

May 2018 - May 2019 (1 year)

Provided unit-level administrative support in the NICU, managed patient intake and communication with clinical staff and families. Maintained accurate documentation and coordinated unit logistics to support care delivery.

Patient Intake Documentation Communication Scheduling

Unit Secretary, Case Management

St Christopher’s Hospital for Children

May 2016 - May 2018 (2 years)

Coordinated case management administrative tasks, managed patient records and communications between clinical teams and families. Maintained scheduling and supported discharge planning to streamline patient flow.

Scheduling Medical Records Coordination Office Administration

Footwear and Softlines Associate

Kmart

Mar 2012 - Apr 2014 (2 years 1 month)

Managed footwear and softlines inventory, executed merchandising and store-facing customer service tasks to support daily operations. Performed stock replenishment and maintained organized sales floor to improve product availability.

Customer Service Inventory Management Merchandising Stocking Loss Prevention

Warehouse Worker

Amazon DDP5

Performed warehouse tasks including picking, packing and inventory handling to support DDP5 operations. Supported order processing and maintained organized stock areas to meet throughput needs.

order fulfillment Teamwork Time Management

Front Desk Representative

Mindwell Behavioral Health

Managed front-desk reception, appointment scheduling and patient communications for a behavioral health practice. Maintained confidentiality and coordinated referrals and incoming inquiries.

Scheduling Confidentiality Office Administration

Dasher

DoorDash

Delivered orders efficiently while maintaining high customer satisfaction and timely communication. Managed route optimization and handled order verification and delivery logistics.

Customer Service Time Management Route Planning Order Verification Communication Reliability