At Merchants BPO, I help customers on the CAPITAL ONE BANK AUTO LOAN CAMPAIGN catch up on past-due balances. I resolve billing queries, offer tailored solutions, and identify upselling opportunities.
At VVM Debt Collectors, I handled customer queries and complaints through incoming and outgoing calls and emails. I also prepared correspondence for clients, attorneys, and customers, and worked with internal SQL query reports.
Earlier, I worked as an Administrator at Adams & Adams Attorneys, handling invoicing for patents and designs, queries, and renewals. At Standard Bank, I supported home-loan customers by resolving queries through calls and emails.
