At Orbio World, I supported customers by email with order inquiries, shipping updates, refunds, returns, and billing concerns.
I used Shopify to review orders, process refunds, update customer information, and track shipments. I also managed subscription renewals, cancellations, modifications, and account updates.
As an Email Support Representative, I used Gorgias, ClickUp, Google Workspace, and Octocom to manage customer interactions and documentation, escalating complex issues and following up through resolution.
As a Customer Support Trainer at Orbio World, I conducted AI response reviews, workflow automation validation, and quality audits. I also trained and coached new hires, managed Performance Improvement Plans, and assisted with onboarding, recruitment, and process improvement.
