Angel Eduardo Zuniga Espinoza
@angeleduardozunigaes
Experienced marketing professional with a strong customer service background.
What I'm looking for
With over five years of experience in the call center and customer service industry, I have developed a strong foundation in marketing and client relations. My educational background includes a Bachelor of Marketing from Universidad Centroamericana (UCA), which has equipped me with the skills necessary to creatively address opportunities and challenges in various business environments.
Throughout my career, I have held multiple roles that have honed my abilities as a team player and a critical thinker. From my time as a Customer Service Representative at Sitel to my role as a Telemarketing Specialist at Tri Source International, I have consistently demonstrated my capability to convert leads into sales and handle escalations effectively. My recent experience as an Executive Assistant at Remitly has further enhanced my skills in managing high-pressure situations and providing exceptional support to executives.
Experience
Work history, roles, and key accomplishments
Marketing Specialist
AngelEduardo ZunigaEspinoza
Jan 2023 - Jan 2024 (1 year)
Over 5 years of experience in the call center and customer service industry, focusing on creative solutions for opportunities and issues. Skilled in virtual assistance and document management.
Executive Assistant
Remitly
Jan 2020 - Jan 2021 (1 year)
Responsible for reviewing risk transactions and handling escalations from English departments. Managed complaints on behalf of the CEO, ensuring effective communication.
Telemedicine Specialist
Optical BPO
Jan 2018 - Jan 2019 (1 year)
Scheduled and provided virtual appointments for eye care, ensuring a seamless experience for patients seeking telemedicine services.
Telemarketing Specialist
Tri Source International
Aug 2015 - Aug 2016 (11 months)
Converted leads into sales through effective communication and persuasive techniques, contributing to the company's revenue growth.
Customer Service Representative
Sitel
Jul 2015 - Aug 2015 (1 month)
Provided tech support and customer service, addressing customer inquiries and resolving issues efficiently.
Education
Degrees, certifications, and relevant coursework
Universidad Centroamericana
Bachelor of Arts and Science, Marketing
Bachelor of Marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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